Dear DSAM Members,
In following up with our on-going issues with online e-commerce platforms selling Direct Selling products without the Direct Selling company’s authorisation, we have received customer complaints that the products that they received were defective. These online customers are trying to return the products to Direct Selling companies since the e-commerce platforms themselves do not accept returns.
DSAM is now compiling data to be forwarded to the Minister of Domestic Trade, Co-operatives and Consumerism for their next course of action in regulating these unauthorised activities. We would require data from consumers or complaints received from any parties on the following;
- Your company’s products sold through these platforms are defective / expired / tampered with (eg barcode scratched out).
- The products carrying your company’s brand are not genuine or fake.
- The products are unlicensed / unregistered to be sold in Malaysia.
- Any other irregularities or complaints.
Please submit your feedback (in terms of numbers) via email to the DSAM Secretariat by Friday, September 8, 2017 for our compilation and follow-up. You can attach supporting documents if you wish. Should there be any further questions, please do not hesitate to contact the DSAM Secretariat.